Shipping Policy

1. Shipping & Delivery

At Every Natural, we strive to process and dispatch your order as quickly as possible while ensuring it is packaged with care.

2. Delivery Area

We currently deliver within South Africa only. At this time, we do not offer international shipping.

3. Order Processing

Orders are processed and dispatched within 3–7 working days after payment has been confirmed.

Our operating hours are Monday to Friday. Orders are not processed or dispatched on weekends or South African public holidays, and these days are excluded from the stated processing and delivery timeframes.

4. Delivery Options

We currently offer the following delivery methods:

• PUDO Locker Delivery (where available): R70

• Door-to-Door Courier Delivery: R100

• PAXI Delivery (PEP, Tekkie Town & Shoe City): R60

Delivery timeframes begin once your order has been dispatched and may vary depending on your location and the selected delivery method.

5. Delivery Responsibility

Customers are responsible for providing accurate and complete shipping information at checkout. Please ensure that someone is available at the delivery address to receive the parcel.

If a parcel is accepted and signed for by another person at the delivery address, the order will be regarded as successfully delivered. It is the customer’s responsibility to arrange for a trusted individual to accept delivery if they are unavailable.

6. Shipping Delays

While we aim to deliver your order within the estimated timeframes, delivery dates are estimates only and cannot be guaranteed.

Delays may occur due to circumstances beyond our reasonable control, including but not limited to:

• Courier service delays

• Severe weather conditions

• High order volumes or peak shopping periods

• Public holidays

• Incorrect or incomplete shipping information provided by the customer

• Any other unforeseen events beyond our reasonable control.

Every Natural shall not be held liable for delays resulting from these circumstances.

7. Order Tracking

Once your order has been dispatched, we will send your tracking details via email or WhatsApp. Customers are encouraged to monitor their shipment using the information provided and contact us if they require any assistance.

8. Risk of Loss

Responsibility for your order passes to you once it has been successfully delivered to the delivery address you provided. A delivery is considered complete when the parcel has been delivered and accepted at the nominated address. After delivery, Every Natural is not responsible for any loss, theft, or damage to the order.

9. Contact Us

If you experience ongoing issues with your delivery, we will gladly assist where possible.

Email: info@every-natural.com
WhatsApp: +27 76 734 1689

Please include your order number when contacting us so we can assist you as quickly as possible.